Mr. Tuvshin Batdelger of Brookline, MA, is not giving all the facts of the damage on one of his vehicles. We did receive photos of the damage from the customer. The damage was limited to the underneath side of the tire cover. There were horizontal rub marks and again these were on the underside of the tire cover. You cannot see this damage unless practically lie down on the ground and look up. This cover also overlapped the bumper. There was not damage at all on the bumper. There was also no damage at all on the vehicle loaded behind Mr. Batdelgers vehicle. That vehicle, by the way, was a Porsche. There is absolutely no way that the driver could have caused this damage without damaging the bumper, the front of the tire cover and also the vehicle behind it. We and the carrier are not sure how this damage occurred, but from the pictures it is very obvious this damage was pre existing. Under any other circumstance we would absolutely take the side of our customer. But unfortunately, in this case, our customer is not being forthcoming with the facts.