Company Response Review Report Review
Problems with Agape & Mon Trans Inc.

G Bailey Submitted this review about Agape Auto Transport LLC
Review made Live: 2/8/2013 1:40:00 PM
Cali was of little help in communicating with the transporter or in keeping me advised of the pickup date (which changed twice and was ultimately 4 days later than I paid for). I had to try to contact both the transport company and the driver myself as questions arose. The driver frequently called the wrong number. The pickup was 4 days later than guarenteed by Agape (even though I was twice reassured by Cali that the pickup would be on time). While loading the car, the driver got the car stuck in snow twice requiring help from a passing truck. The car (a BMW) arrived coated thickly with road dirt and salt. I reported a scratch to the driver and on the manifest (the driver denied responsibility) and faxed the claim to Mon Transport, the transport company. As of almost two months later, I have heard nothing back.

This was the fifth time I have shipped a vehicle from Connecticut to Las Vegas (or the reverse) and Agape's services definately left a lot to be desired.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
118295-dp
Quote or Order Cost:
$1340

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Rebekah A from Agape Auto Transport LLC Submitted this response.
Response Date: 2/14/2013 10:27:00 AM
Gerald Bailey, thank you for taking the time to post a review. We are always happy to hear feedback from our customers. We apologize you experienced any issues with this transport. We contacted you several time after the vehicle was delivered to follow up on the transport, but was never able to speak to you. We left messages each time. We apologize the pickup was delayed, however, the dates provided are estimates, as the carrier can be delayed due to traffic conditions, weather, etc. Cali spoke with the carrier dispatcher and driver several times on your behalf. The carrier also informed us the vehicle was picked up 1 day late and arrived in NV on the estimated delivery date, in spite of the initial delay. Thank you again for the opportunity to assist you with this transport. We would love to assist you again. To request a fast, free quote call Agape Auto Transport at (615) 970-7311 or email customerservice@agapetransport.com