We sincerely apologize to Brian for his poor experience with Agape. We try very hard to get as much detailed information from our customers and carriers when scheduling transports to ensure a satisfactory experience. The carrier was delayed in picking up the car due to unavoidable mechanical issues. This was communicated with Brian. Brian was informed and agreed to his vehicle being put into storage so that it would not arrive before he did in Florida. The carrier held his vehicle in storage in California prior to transport. We admit that we did not get absolute clarification from the carrier about how long Brian’s vehicle would be put into storage. The carrier assured us that his vehicle would not arrive before Brian did. The carrier said it would be there the day after Brian. Obviously they misled us and Brian. We take responsibility for the miscommunication between Agape and All American Carriers. However, we did communicate with Brian through the whole process by phone and email. We also profusely apologized many times to Brian (contrary to his statement above). We can guarantee that this situation will never happen again. We ask that Brian will forgive us for his terrible experience. We really are very sorry. As you can tell from our reviews, this is an isolated incident and one that will not happen again!