Jerry Kezhaya, owner of The Auto Shop of Plano Texas, purchased a vehicle online a 1973 Checker Marathon, one of those cars from the bugs bunny movie. We talked and everything was cordial. Keep in mind this was in December of 2011. We sent a driver out to the location and to pick up the vehicle, with nobody at the pickup location, it turned out to be an inoperable vehicle. Luckily, the carrier J.C. Vega Trucking, Inc had a winch on their truck so he was able to take it. He did charge an extra $200 for these reasons. I tried to talk to Jerry last night but he became extremely irate. We apologize for any inconvenience however as you can see from 99% of our customers reviews on this website, we strive to provide the best customer service around.