Review Report Review
0 out of 5 stars - Avoid this company at all costs

Ann Vezina Submitted this review about Acertus
Review made Live: 7/22/2023 1:53:00 PM
I so regret using this company to ship my brand new vehicle. They took 100% of the money immediately and then all communication ceased. They provided a range of dates when my car would be picked up and on the first day in that range, I called them repeatedly trying to speak to someone because I hadn't heard anything. I finally spoke to a human only to be told that they had no idea when my car would be picked up because they hadn't located a driver (why didn't they reach out to me to share this?). My car was eventually picked up and then I started getting texts from the driver with excuses why he was running behind for delivery on the other end. When I finally got my car back, I failed to notice that the sunroof was shattered because I am not tall enough to see it and the driver had pulled the inside screen hoping I wouldn't notice it from inside either. I drove 1.4 miles home and that's when I noticed the screen was closed and opened it to discover the shattered roof. Of course my claim was denied even though the driver was unable to provide a picture of that area of the car from the delivery site. And of course I was never able to speak with a human during the claim review process. The collision repair owner said it was very clear something heavy had been dropped on the roof from above - not likely to happen in my 1.4 mile drive home. If you need to transport a vehicle ABSOLUTELY DO NOT use Acertus. They are not honest or honorable and they are terrible even at the most basic communication.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Kentucky
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1126-3217
Quote or Order Cost:
$1800

Car Condition
  • Vehicle was damaged