Company Response Review Report Review
Job well done

C Hancock Submitted this review about AFT Logistics Inc.
Review made Live: 11/16/2006 9:54:00 AM
After reading countless reviews of this company, I decided to give them a try. I was a bit weary because their price was much lower than other companies (up to $400.00 cheaper), you know the old saying you get what you pay for. Well to my surprise they were great! Faye was easy to talk to and always returned my e-mails/phone calls. My only fault with them was that I was told my car was in the area and would be contacted on Tuesday night by the drivers company and delivery would be Wed. Well Tuesday came and went with no call. Wednesday they finally called and said it would be here Thursday morning, Thursday morning I got a call saying it would be here Thursday night. I was getting frustrated, but it did show up at night. Since is arrived at night I couldn't look over it for scratched/dings. The next morning I looked it over and other than dirty (which is to be expected....it was not a dirty as I thought it might be) it looked good. Overall, I was pleased with this company and would definitely use them in the future.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Faye
Quote or Order Cost:
$835

Car Condition
  • Vehicle was dirty
Company Response
from AFT Logistics Inc. Submitted this response.
Response Date: 3/24/2007 12:16:00 PM
Hello Mr. Hancock, Thank you for your honesty and comments. We strive to make each move a less stressful one. We understand the frustration of the delivery and have upgraded to GPS so that we can give you a more accurate time of delivery. Sometimes drivers get caught in Traffic, DOT closing or we might be held up by another client (such as your case). Again, thank you for helping us improve our operations and tracking staff with your suggestions. have a great week Angela Manager AFT Logistics Inc