Company Response
Mark from
AA Auto & Home Movers Submitted this response.
Response Date: 7/18/2007 4:07:00 PM
Eli Lehrer was not told he would hear from dispatch in the next 24 hours. He was told that once it was assigned, his transport company would contact him 6 to 24 hours before the pickup. He was not promised any pickup or delivery date. He was not contacted a week after the deposit was charged. The deposit was charged after he was contacted with his dispatch information which was after our service was completed. His pickup was not late – it was picked up 7/3, which was within his order dates. His transport company estimated delivery of 7/8 to 7/10. The transport company experienced a delay and it was 5 days late. None of this equals oversell and underdeliver on our part!