There was extensive communication, both emails and phone calls, with Mr. Bergen throughout his shipment challenge. I clearly explained to him before he booked his order that shipment of his vehicle, a Hummer H2, presented a challenge with regard to its size and weight and was more expensive to ship than other types of vehicles and would take longer to locate a carrier. Drivers don't like Hummers. Also, his destination location, Blaine, WA, does not see a lot of freight (especially during the winter). He understood the issues and we agreed to initially post his Hummer shipment at $1350 – this was on 1/7/08. He understood and agreed that we might have to increase the COD. There was ongoing communication between Mr. Bergen and our Customer Service representative. Mr. Bergen was aware of Central Dispatch posting and stated in an email that there were a couple of trucks listed at $1650. He authorized an increase in his COD of $100 and then $200. He stated in writing that he would gladly pay extra. It was finally dispatched, picked up and transported at the end of January. He stated in writing ‘good job’. As to his friend’s car that was moved within a few days – a car is not a Hummer!