This is your notification to Refund my deposit of $500.00 in full because your company was unable to fulfill it’s obligation to pick up my son's car from San Diego ( CAMP PENDLETON) by August 21st, which was the latest his car could be picked up due to the fact that he was coming home on August 22nd on leave for 14 days FROM THE MARINES. PRIOR TO HE'S DEPLOYMENT TO AFGHANISTAN SOMETIME IN SEPTEMBER. We made this very clear over and over again that it had to be picked up before he left…
My son contacted your company on 8/9 as it was the cheapest of the bides he was given when he goggled transportation to ship he's car home because he was being deployed..
He then called me and told me that I had to call your company to give a deposit which I did and you not only made sure you verified that I had $500.00 in my account to cover the deposit, you also had FedEx come to my house within hours of our conversation to pick up the physical check.. You then cashed my check the next day.. .
Your contract stated that the car would be picked up approximately between August 15th or the 16th. (Definition of approximate Close to the actual, but not completely accurate or exact). On the 18th we called and were treated so rudely because I asked if he's car would be picked up by the 21st of August and the person on the phone said nothing is guanteeded and asked if I could guaranteed if the sun would come up tomorrow.. This person then told me to find someone else to pick up the car and hung up on me… My son then called your company back within the hour and was told the car would be picked up on Friday, the 20th… Needless to say he's car was never picked up and we were never called to say it wouldn't be... and to this day we have not heard one word regarding he's car being picked up.. WELL I CAN GUARANTEE THAT MY SONS CAR WILL BE HOME FOR HIM TO ENJOY BEFORE HE GOES TO AFGHANISTAN .
I would also like to see the documentation that a Truck was being sent to Camp Pendleton .
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
08013
Quote or Order Cost:
$835
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