Company Response Review Report Review
NO NOT USE THIS COMPANY

Craig Submitted this review about 477 Express Auto Shipping LLC
Review made Live: 4/11/2011 11:43:00 AM
I would first like to start off by saying i know each person will have different experiences so I would just like to share mine with you. I hired this company to move my 1964 1/2 Mustang from Oregon to Oklahoma door to door service. I was told that i will recieve a phone call from the carrier 7 hours to one day prior to pick up which was scheduled for the 4th of March. On that day I still had not received a call or anything. I called 477 and they gave me the number of the company that was suppose to pick up the car. When I got in touch with them they told me that they would not be picking up my car that day and Also that they did not deliver to "my part of Oklahoma" that I would have to meet them in Oklahoma City which is an hour drive north of me. I realize an hour is not that bad of a drive. I paid for Door to Door so I expect door to door. So i called 477 back to inform them of what the company said and told them that was uneceptable. The owner Carlos M. Herrea whom I have been talking with the whole time told me that he would call them and get it straiten out and call me back. Never received a return call. When I called the next day all I got was a big run around and was told that I could cancel my order but i must submit a email asking for it. I sent the email received an email back stating that the accounting department is proccessing the request and it would take 3-7 days. It is April 11 and I still have not heard anything back from the company I have made several attemts to contact them through email and phone.
Shipment Details
Origin State:
Oregon
Pickup:
Never
Destination State:
Oklahoma
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
41202
Quote or Order Cost:
$860

Company Response
mayi from 477 Express Auto Shipping LLC Submitted this response.
Response Date: 4/14/2011 1:05:00 PM
This is Carlos Herrera from 477 Express Auto Shipping. I'm the owner of the company and I personally wanted to respond to clear the falsification report of this client whom is being PAID by our COMPETITOR. We dispatched his vehicle on 03/02/2011 to Mobile Transport, Inc. They arrived at pick up location on 03/04/2011 and asked for Helen or Stephanie... They advised the driver that the vehicle was NOT ready, when we were told by Craig himself that the car would be ready for pick up. Due to that issue, the carrier assigned had cancelled. We told Craig about the situation and he kept insisting that his vehicle was ready for pickup. We had multiple carriers interested in picking up his vehicle but every time we would contact Helen or Stephanie at the pick up location, they'd advise us that the vehicle was still NOT ready, what are we to do at this point? We have all proof of this matter. We have the dispatch sheet signed by the carrier and proof that vehicle was not ready at time of pick up. We are a fair company and if our job was not done, we do issue our customers a refund, but in this case our policy contract clearly states that if vehicle has been dispatched, we have done our job to the best of our ability.