Company Response Review Report Review
Cheapest got job done but not without issues

Will Submitted this review about 4 Corners Transport Services
Review made Live: 7/10/2023 7:27:00 PM
Used 4 corners for a move from MD to HI. It was cheaper by a couple hundred. We had a couple issue. First 4 corner subcontracts everything so someone to transport by ground to the west coast and Matson to transport a cross the Pacific. I scheduled pickup of our vehicle based on when we would get the vehicle in HI unfortunately we had delays causing me to pay for a rental for about 2 weeks. Additionally when I did get my vehicle the drivers side floor was covered in dirt as of whoever moved the vehicle had dirt all over their shoes. Why did I spend so much time cleaning this vehicle to get it this way. Details on issues I had below. - ground transport contractor showed up a day early good thing we were ready but he automatically checked our car as dirty when I had it professionally cleaned when questioned I got some bogus reply that he has to clean it at the port - I felt 4 corners was dishonest. I was informed they email there was a delay in when my vehicle would be ready for pickup in HI. I called the company and got an explanation the delay was due to Matson boat delays. When I called Matson to confirm the NLT informed me they didn’t have any delays but would try to get my vehicle released at port earlier. This didn’t happen. - email confusion. I received numerous emails from the company with the wrong information causing delays. I even received on the day I picked up my vehicle in HI stating my vehicle just arrived to CA. Overall I personally wouldn’t use them again and would go with another service that might cost a little bit more but would probably be evened out when o factor in my rental car costs.
Shipment Details
Origin:
Severn, Maryland 21144
Pickup:
Early
Destination:
Severn, Maryland 21144
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
65133
Quote or Order Cost:
$2800

Car Condition
  • Vehicle was dirty
Company Response
Ellen or Jeff from 4 Corners Transport Services Submitted this response.
Response Date: 7/11/2023 2:05:00 AM
This review is full a falsehoods, and we appreciate you reading our response. 1- We are broker and that is fully up front that we hire carriers for transport 2- We furnish our clients the checklist required by Matson navigation-NOT US 3- if the customer chooses standard open carrier transport for the ground transport the carrier will wash the vehicle down before turning into the port 4- Matson has cut service to Hawaii to 1 ship leaving every other week. William Campbell 's vehicle arrived in Long beach on 6-13 and sailed on 6-24- its eta was for right after the 4th Of July Holiday- His vehicle was released on 7-6-2023. ON TIME 5- If the vehicle is dirty inside and is the fault of the carrier we hired we will make sure that he can get it cleaned at the carrier expense- We heard zero about this - ALLHE HAD TO DO WAS CALL US- IT WOULD BE FIXED 6- we were forthright and honest throughout the process- to say the vehicle was delayed is totally false- We never ever stated there were delays with Matson - to say we lied to him is false since no conversation on timing to place with Mr. Campbell- wenever lie to clients- 18 years if service proves that! After the vehicle was picked up- We communicate the timing in writing once the vehicle arrived at the port Long Beach TRANSPORT TO HAWAII Tue, Jun 13, 8:18?AM to Will YOUR VEHICLE IS DROPPING OFF AT THE PORT OF LONG BEACH TODAY- IT WILL SAIL ON 6-24 WITH AN ETA OF 7-5-2023. YOUR BOOKING # IS 8206494 THANKS JEFF 7- Our pricing is low because we offer military personal a discount and because of the tremendous volume we do -we have preferred pricing with Matson We communicated the published schedule like we do for all clients Thanks for reading! Jeff Benveniste Owner 4 Corners