Company Response Review Report Review
Poor customer service

Erin Submitted this review about 4 Corners Transport Services
Review made Live: 6/26/2014 2:40:00 PM
I needed my car shipped from Hawaii to St. Peters, MO and was given a quote from this company that included port to door service and was reasonably priced. Reviews were favorable and so I booked my car with them. Shipping the car itself was simple, they were friendly, quick to answer questions, send emails, assured me that the car was in good hands, said to go about my day as normal on the delivery day and would work with my schedule as I was going to be gone from 5-8pm on the delivery day. The scheduled delivery day was June 26th and it arrived on the 26th.

The delivery was the actual problem. I was told that the service included to the door - meaning my house, not some random cross street the delivery driver called me at when they arrived in my neighborhood. When the delivery driver (who is outsourced by 4 Corners, EZH, Inc is the delivery company) called to verify a time of delivery (12pm) about 9am that day, I verified that it would be delivered to my door as I could not leave my house/property for very long (I was the sole carer of someone hooked up to breathing machines at the house). No problem. I told them to just call when they got here and I would come outside to do the inspection. Fast forward to 12:30pm when the delivery driver called and said for me to meet them at a crossroads somewhere in my neighborhood. I was pretty upset as if I had known they could not deliver to my door when they called at 9am or that there was even a possibility of it not happening, I could have arranged someone to be at my house to take over watch but was not able to with only a moments notice. The delivery driver was incredibly rude - instead of offering options to make this work, he told me that if something happened to his truck going down my street, I would be responsible for damages. Fine. I called 4 Corners (as I was recommend to if there were any issues) and could not get a hold of anyone. Left 2 messages, phone rang and rang. Sent a quick email as well. Finally the delivery driver drove my car to my house and it was *dirty* but I was able to do the inspection. Delivery guy was rude, would not hand over the keys until I handed him payment thus I couldn't turn the car on to check to make sure everything was ok until that time. God only knows what would have happened if the car had issues since I had to pay to turn it on. Ellen finally called me back as I was finishing up the inspection and said per the invoice I was given, drivers may have to arrange alternate drop off points as they can't drive their truck in residential neighborhoods due to narrow roads, low hanging branches, etc

The direct quote from the invoice states - "Door to Door Service. Typically carriers will call 3 to 12 hours before they are able to pick-up your vehicle. At this time they will arrange the exact location where the vehicle will be picked-up and delivered. Every effort is made to provide door to door service. However, circumstances such as weight restrictions, overhanging trees, narrow streets, cul-de-sacs, and/or type of carriers equipment inhibit door-to-door service. Shipper may have to arrange to meet a carrier at a legal and safe location as close as possible to the "door" in order to facilitate the delivery."

Now, as I said earlier, if I had known at the first phone call that delivering to my house would be an issue (the delivery driver would have known by then - they know what kind of truck they are driving, if it can fit in residential areas, etc) I could have had someone take over for me. But the driver didn't follow through with the part about "At this time they will arrange the exact location where the vehicle will be picked-up and delivered." as I was told it would be delivered to my house.

The rudeness, inconvenience, lack of follow through, and overall lack of service from the delivery carrier makes me no longer recommend 4 Carriers as they didn't care either - they specifically told me they had worked with this company before and recommended them. They had my money so it didn't matter to them any longer.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Missouri
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46898
Quote or Order Cost:
$1739

Car Condition
  • Vehicle was dirty
Company Response
Ellen or Jeff from 4 Corners Transport Services Submitted this response.
Response Date: 6/29/2014 10:59:00 AM
CUSTOMERS- PLEASE READ RESPONSE- This review is confusing and to be frank quite unfair and dishonest.- Lets cover each point- 1- vehicle delivered on time and it good condition. The vehicle can be dirty if on open carrier. 2- Door to Door service. Ms. Briscoe was told by contract as she noted as well as verbally the carrier will do all in their power to get as close to her door as possible- THEY DID- SHE EVEN STATES THIS. 3- "We don't care"- We were immediately on the phone with the carrier and her- SHE HUNG UP ON US AFTER SCREAMING at MY PARTNER ELLEN- We then talked to EZH who said the driver did deliver to her door. 4. We received her voice mail and returned her call with in 10 minutes of receiving the message- We called the carrier first before calling her. 5- The distance from her door to the initial meeting point was two blocks. Carriers have a responsibility for delivering cars but also for the other cars on the transport. Over hanging trees and tight roads are source for damage. The carriers judgement is paramount to ensure the safety of property and vehicles. EZH did a good job for this client-AND THEIR OTHER CLIENTS They delivered to her door as she insisted. Unfortunately this client did not understand the contract - which she noted in the review. Also the carrier delivered to her door! AS STATED IN CONTRACT- ALSO COMMON SENSE Door to Door Service. Typically carriers will call 3 to 12 hours before they are able to pick-up your vehicle. At this time they will arrange the exact location where the vehicle will be picked-up and delivered. Every effort is made to provide door to door service. However, circumstances such as weight restrictions, overhanging trees, narrow streets, cul-de-sacs, and/or type of carriers equipment inhibit door-to-door service. Shipper may have to arrange to meet a carrier at a legal and safe location as close as possible to the "door" in order to facilitate the delivery. This review is unfair and unwarranted- Excellent service was done by both 4 Corners Transport and EZH transport-