Dear Mr. Shannon first we want to thank you as we do many other customers that go out of their way to complement our job. Every now and then we miss the mark and it's the carriers or drivers that will remind us and or request additional funds and as in your case we called you and let you know the feedback we are getting from the drivers. They know these routes inside and out. We are so glad you understood the explanation and again Thank you for taking the time to write such nice review.