Company Response Review Report Review
Bad Service

McKenzie Submitted this review about 1 Shot Express Transport LLC
Review made Live: 3/1/2012 10:45:00 PM
The vehicle was supposed to be picked up 4 days after the order was placed. It didn't get picked up until 10 days after. I was told it would take no longer than 3-4 days for the car to be delivered. After the car didnt arrive on time I called 1 shot to get some answers and there were none. No one knew where the car was and they could not get a hold of the driver. After getting his information and contacting the driver myself, I finally got my car today, a whole 20 days after placing the order. 1 shot was rude over the phone as well as the driver. The whole process was messy and unprofessional. I would never recommend using 1 shot express.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
194660-LI
Quote or Order Cost:
$675

Company Response
1 S.E.T. from 1 Shot Express Transport LLC Submitted this response.
Response Date: 3/2/2012 9:22:00 AM
Mia culpa. After all said and done you are 100% correct Ms. McKenzie. I also know an apology is not going to fix the tardiness in pickup and delivery but you deserve this apology. We have used this carrier before and has always been reliable yet he let us down with your vehicle. Your post clearly shows how upset you are with our company and it serves to us as a reminder that we have to work harder to serve our customers. From our company Ms. McKenzie, please accept our most profound apology. Thank you for the opportunity to serve you.